Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Privacy Notice – Accurx

As part of the Digital First National programme of work, GP Practices are required to provide a tool for patients to access primary care services. The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients. Using the Accurx platform will require the processing of special category data by Accurx, their sub-processors and by default the GP Practice as a Controller. This will include; exchanging and storing messages in relation to patients and medical staff, performing video consultations (these will not be recorded or stored) between healthcare staff and their patients This will allow you to respond to the Practice in multiple ways such as; free text, questionnaires and submitting images/documents. If you have a non-urgent healthcare concern or need to contact the Practice for any medical or admin reason, click on the online via our website or via NHS app or via NHS website. Fill out the online form, which will then be reviewed and processed by our healthcare professionals to decide the right care for you. We will respond to online requests within 2 working days for medical queries and 5 working days for admin queries. Accurx is approved by NHS England to be used by GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure they meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and Accurx only collect the data that is necessary to allow your GP Practice to provide you with care. The Practice uses the following Accurx features: · Online consultations · Video consultations · AccuMail · SMS · Friends and Family test · Record Views The Accurx privacy notice can be found on their website here: Accurx \| Privacy Policy.
1) Controller contact details	Cornerways Surgery
2) Data Protection Officer contact details	GP Data Protection Officer gpdpo@selondonics.nhs.uk
3) Purpose of the processing	The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients.
4) Lawful basis for processing	Under UK GDPR and DPA 2018 – 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’. 9(2)(h) ‘…medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems…’
5) Recipient or categories of recipients of the shared data	Data may be shared with Accurx, and their sub-processors such as cloud services used for Accurx’ own storage, communications, security, engineering, and similar purposes.
6) Rights to object	You have the right under Article 21 of the UK GDPR to object to your personal information being processed. Please contact the Practice if you wish to object to the processing of your data. You should be aware that this is a right to raise an objection which is not the same as having an absolute right to have your wishes granted in every circumstance.
7) Right to access and correct	You have the right to access copies of the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period	The data will be retained for active use during the processing and thereafter according to NHS Policies and the law.
9) Right to Complain.	You have the right to complain to us about the way your data is handled or processed. To so, please contact the Practice using the following details: Cornerways Surgery 50 Manor Road, Beckenham, Kent, BR3 5LG If you remain unsatisfied with our response, you have a right to complain to the Information Commissioner’s Office. To do so, you can use this link https://ico.org.uk/make-a-complaint/data-protection-complaints/ or call their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website).

Disabled access

Patients with mobility difficulties may use the entrance at the back of the surgery. Please ring the bell for assistance.

Publication of GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Corner Ways Surgery in the last financial year was £150,129 before tax and National Insurance. This is for 3 full time GP, 1 part time GPs, and no locum GPs who worked in the practice for more than six months.

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.

Violent or abusive behaviour

All of our staff have the right to carry out their work without threat of violence.

Like the rest of the NHS we operate a zero tolerance policy and will remove from the list any patient who is physically or verbally abusive or threatening to any member of staff or other patients.

Privacy Notice – Direct Care

Privacy Notice – Direct Care, (routine care and referrals)

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

Please read the attached document for the full privacy notice.

Read our Privacy Notice – Direct Care

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

The people who care for you use your records to:

provide a good basis for all health decisions made by you and healthcare professionals
allow you to work with those providing care
make sure your care is safe and effective
work effectively with others providing you with care.

Others may also need to use records about you to:

check the quality of care (such as a clinical audit)
protect the health of the general public
keep track of NHS spending
manage the health service
help investigate any concerns or complaints you or your family have about your healthcare
teach healthcare professionals
help with research.

Further information is available from:

Our Practice Manager, Sue Brown
Summary Care Record Information Line: 0300 1233020

Named GP

All patients are allocated a named GP.

If you want details of your allocated GP please ask at Reception.

Local Care Record

The Local Care Record is an improved and secure way of sharing information electronically between local hospitals, community services and GP practices in Bromley.

Please see the poster below or visit their website www.kingshealthpartners.org/localcarerecord for more information.